Barrier-free, universal, and inclusive, the building improves accessibility through streamlined public service areas while enhancing security and convenience for working staff. Its two-storey atrium and glazed curtain wall provides sightlines into the civic square and offers visitors outside views into the warm and welcoming atrium.

Features of the facility also include short-stay counters, a feature stair leading to public meeting rooms, a long-stay counter on the second floor, and a council chamber with an operable glass partition that can be opened to accommodate special events.